Fast, accurate, secure
Discover the Woods Valldata response handling infrastructure designed to reduce your administrative burden providing fast, accurate, secure and responsive data capture, payment processing and thanking services to enhance your supporters’ experience.
To discuss our range of services today.
Our services
Post opening and data processing
The latest OCR, ICR and OMR technologies combine with human intervention to provide fast and accurate data capture from your postally responsive campaigns.
Ask us about our:
- Gift aid validation and processing
- Data capture and validation processes
- Survey and appeal capture
- Address validation and cleaning
Visit our state-of-the-art purpose built secure facility so you can see for yourself that your data and donations are safe with us.
Secure banking
Funds are banked directly into your bank accounts using secure payment gateways so you receive your fundraising income as it is processed.
Ask us about our:
- PCI DSS Tier 1 accreditation for credit card processing
- Credit and debit card validation
- SMS payments
- Secure cheque, cash, CAF and charity voucher processing
- Online donation validation
- Reconciliation and reporting
Visit our state-of-the-art purpose built secure facility so you can see for yourself that your data and donations are safe with us.
Supporter services
Our dedicated Supporter Services team makes sure the non-standard mail and in-bound call enquiries we receive are managed appropriately as an extension of your team so that the supporter experience is seamless.
Ask us about our:
- Exception handling process
- Fast and efficient call handling capability for appeal, raffle and lottery payments
- Customer service letters contacting failed/non standard responses
Visit our state-of-the-art purpose built secure facility so you can see for yourself that your data and donations are safe with us.
SmartThank platform
Building long-lasting supporter relationships is essential for your charity and thanking supporters after a response is a big part of that. The Woods Valldata SmartThank platform gives you the ability to create an almost infinite number of highly personalised and cost effective communications simply and easily so your supporters feel valued.
What could seem complex is made simple working with our experienced team who will work with you to talk through your brief, make recommendations, and manage your thanking as agreed.
Ask us about our:
- Flexible thanking matrix
- Print on demand capabilities
- Email thanking
- Dynamic change capability
- Customisable options
Chat to one of our friendly experts about SmartThank today.
Online portal
Our instant access client portals allow you easy access to your supporter, campaign and programme information held by Woods Valldata so you always have the data you need at your fingertips.
Ask us about our:
- Contact Manager secure database
- Self-service reporting dashboards enhanced by Power BI
Chat to one of our friendly experts about our instant access portals today.
Ready to outsource your response handling?
Whether you’re outsourcing for the first time, or looking to migrate your response handling, Woods Valldata are here to walk you through the migration or set-up, taking on the administration and operational elements, so you can relax and focus on the fun stuff: growing your supporter base, increasing value, effective supporter journeys and maximising income for your cause.
Like the sound of that? Then let’s get started…
What our clients say
“Professional, personable and effective, it is a pleasure working with Woods Valldata.”
Heather Mott
Fundraising Manager, Ethiopiaid
“Woods Valldata were an obvious first port of call when we needed an urgent fix with our response handling. They very smoothly handled a really speedy transition and were up and running and processing our donations within a few days.”
Marissa Stewart,
Direct Marketing Officer, Alzheimer’s Research UK
“With the help of Woods Valldata we are now enjoying a stronger relationship with our supporters than ever before.”
Allan Hulse
International Director of Fundraising & Communications, PETA
The Lowdown Webinar: Individual Giving Insights 2022
What’s happening in individual giving fundraising in 2022 and what should we be focusing on for 2023?
The Lowdown Individual Giving Insights 2022 webinar from fundraising services specialists, Woods Valldata, provides some of the answers.
Ethiopiaid Response Handling Migration
By using our tried and tested standard onboarding process and response handling services, the Ethiopiaid fundraising team was able to focus on what really mattered to them – the success of their appeal.
The Air Ambulance Service (TAAS) outsourcing
Woods Valldata used its expertise to successfully migrate services over a four-month time period.
