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ResponseGo: Outsourced Response Handling for Smaller Charities

Complete supporter services at a fixed cost

ResponseGo© is a new kind of response handling – designed to fit the needs of smaller charities. For a fixed monthly fee, you benefit from a wealth of services. It’s simple, scalable and affordable.

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Enhance your supporter experience today

Tap into Woods Valldata’s leading edge technologies designed to make your appeal-based fundraising operations even slicker and your supporters’ experience all the more excellent.

And the best bit: no matter how many responses your campaigns generate, the monthly fee is fixed, so you have control over your budgeting and forecasting.

Tailored for smaller charities – designed to meet your needs without the complexity
No surprises – just one monthly fee for all your campaign responses
Straightforward – quick and easy to set-up each campaign
Complete control – full visibility of all supporter interactions on demand with SmartView©
Expertise that delivers – fast and efficient to enhance your supporter experience
Compliance you can trust – secure and fully compliant processes throughout
You’re in safe hands – over 45 years serving the charity sector

Simple, scalable, affordable

We’ll make sure we deliver the best service so everything you do now for your supporters continues, giving time back to your teams.

Post opening, scanning and capture

With our automated response handling capabilities, we can sort, batch, scan, and key large volumes of devices efficiently and accurately at speed. Through the use cutting-edge equipment and technologies, we continue to push boundaries and drive change.

Secure banking direct to your bank account

Whatever the donation method, we can handle it for you. From cheques, CAF vouchers and postal orders to cash and credit or debit cards – all in a safe and secure environment compliant to PCI DSS Level 1 standards.

Tailored thanking

Keep thanking personal with a variety of letter variations fitting your thanking needs. Tailor supporter thank yous by appeal, including salutation and by type of letter. Letters are printed on demand and machine enclosed making it fast and cost effective.

Supporter services

Woods Valldata operates a fully integrated supporter services center handling postal whitemail and supporter queries by phone and email. We aim to be an extension of you, ensuring a seamless supporter experience.

Weekly CRM-ready data files

You will receive a standardised suite of exports on a weekly basis that meets the response handling, payment processing and fulfilment needs of the charity sector, easy to upload onto any CRM.

Online Reporting

As part of our core service offering, we provide you with user-friendly online reporting portals giving you a window into your campaign progress as it happens including scanned images, supporter look-ups and self-service data reports.

Campaign management

An easy-to-use briefing template keeps setting up each campaign simple for you and your teams. We only need a few key things for each campaign and then our campaign managers will do the rest!

The highest standards of compliance

Compliance with PCI DSS Payment Card Industry Data Security Standard as a Level 1 Service Provider makes our donation processing environment secure to the highest standards. We follow GDPR requirements and also hold ISO certification for Quality Management, Environmental Management and Information Security Management so you know you’re in safe hands.

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