A different approach to your charity Direct Debit service

In our world, there’s no such thing as ‘just a Direct Debit’, and our charity Direct Debit services help you to not only collect your payments, but increase efficiency, cost-effectiveness and security, and fundraising returns.

Our managed charity Direct Debit service

The Woods Valldata charity Direct Debit offering is a fully managed service, providing a robust and highly cost-effective way to collect, manage and monitor your payments. As a BACS-approved bureau we efficiently manage all aspects of your Direct Debits, such as setting up new instructions, submissions to BACS and crediting funds to your nominated bank account.

We also provide a full suite of reports so you can easily monitor your payments and clearly understand each transaction’s status. Data exports are written individually to your requirements to upload directly into your database and aid your reconciliation process.

Using our services saves you any ongoing investment in software and provides full peace of mind in terms of handling peaks of activity or providing holiday or sickness cover for your staff. Our account management team are experienced and knowledgeable and will work with you to understand your goals, discuss ideas, and oversee the setup and ongoing management of your account.

Cost reductions in the region of 30%

Find out how we did it

“Combining Woods Valldata’s managed Direct Debit service with our innovative online Direct Debit portal means you can sign up donors 24/7 and eliminate the need for paper forms.”

Contact us for more information about:

  • Moving away from in-house processing
  • Setting up a new Service User Number (SUN) for Direct Debits
  • Transferring to us from another Bureau in a quick and painless way
  • Migration to AUDDIS
  • Converting your Standing Order payers to Direct Debit

Our online service

Woods Valldata’s online charity Direct Debit Service provides a cost-effective solution which allows charities to accept Direct Debits for regular giving, appeals or lottery online. The service will modulus check all bank account details to reduce errors and send supporters an immediate confirmation email to reduce administration.

Our pages are fully branded and intuitive to engage the supporter throughout. They are mobile optimised to ensure new regular giving donations can be signed up 24 hours a day, 7 days a week. Simply linked to your website via a URL, we also offer iframe and API functionality and a secure administration area where new signups will appear in real time and data can be downloaded securely.

 

“We have twice won the Barnardo’s Gold Star Supplier award. This was mainly due to the effectiveness of our account teams.”

Our online service provides:

  • Fully branded pages
  • Secure Hosting on Woods Valldata server
  • 128 bit SSL Security
  • Bank Account Validation & PAF
  • Reduced administration for the charity
  • A secure administration area
  • Advanced Google Analytics
  • Mobile optimised
  • Social Media, Facebook, Twitter

Everything in house
Bespoke reporting
Account team
Ensuring a painless migration process
Switch Easy programme
First class journey

Everything in house

We are completely connected throughout our service delivery and provide a range of specialist support services. Through our team of 200+ charity sector specialists under one, purpose-built roof, Woods Valldata brings you the benefits of scale, continuity, certainty of supply, and an unmatched pool of expertise and experience. From making targeted telephone calls to cancelled Direct Debit supporters, to providing help and advice on income generation programmes and processing innovations, Woods Valldata has the experience and expertise you can rely on.

Bespoke reporting

With the benefit of our in-house IT development specialists we can tailor your reports to enable uploading directly into your database, simplifying and speeding up your reconciliation process.

Account team

Unique within our sector, all of our teams are experienced charity sector specialists, working solely with charity clients and bringing an unsurpassed level of knowledge to your programme.

Ensuring a painless migration process

Our experienced team makes moving from your current supplier a simple, hassle-free process. Benefiting from our competitive market rates, industry-leading account management service and a technology-centric approach is more straightforward than you might think.

Switch Easy programme

Our Switch Easy programme makes moving from your current supplier a simple, hassle-free process, so benefiting from competitive market rates, industry-leading account management service and a technology-centric approach is more straightforward than you might think.

First class journey

Keeping your supporters informed and engaged throughout their journey with you can have a very significant impact. To help you build lasting relationships, we ensure you make contact with your supporters at critical points, whether at sign-up, after certain donation payments, or even if your donor is cancelling their commitment. These processes are all bespoke to each client and we will tailor this key facet of the process to your exact requirements.

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