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Discover the fast, accurate and secure charity response handling services from Woods Valldata 

What is response handling? 

When you run a campaign or a regular giving opportunity for your donors, you need to process their responses. In most cases, this will be a payment of some nature, but it may also be a letter, a survey, an email, a request or a question.  

Response handling is simply the process by which you manage these interactions. You might manage these in-house or you might find it more cost-effective and efficient to move operations to a third party like Woods Valldata. 

Outsourcing your response handling 

Moving your response handling to a third party is a big step for any charity to take. You need to know that: 

  • the people who are managing the communication and donation from your supporter will manage them with the same care and attention as you do 
  • your chosen partner’s records are accurate so that you can thank respondents for their support with the right level of detail, and quickly, to make them feel valued 
  • your supporters’ data is secure and that it will be treated with care 

If you have confidence in your partner, that assurance means that your charity can focus on the strategy and growth of your income streams without having to worry about the operational elements. 

Team up with Woods Valldata 

As a Level 1 PCI DSS accredited supplier, you can be assured that the underlying technology, data integrity and security of our charity payment processing and response handling services are rock-solid. That’s why Woods Valldata is trusted implicitly by some of the UK’s biggest and most progressive charities. 

PCI DSS Teir 1 Service Provider logo in reference to charity response handling

Emergency provision of response handling service

Find out how we did it

Service is central to our charity response handling offer at Woods Valldata. 

As an extension of your team, we work tirelessly to ensure that: 

You stay in-the-know on your campaign’s performance 

We’ll provide you with all the information and input you need to assess how your campaign is performing, whilst adhering to strict KPI measures for post sortation, opening, processing, scanning, banking one-off payments and direct debits and thanking, bespoke to your individual requirements. 

Your data and donations remain secure 

Our state-of-the-art facilities have been purpose-built to keep everything secure, so you can rest assured that your data and donations are safe with us.  

The process is set up quickly and efficiently 

When you’re ready to make the move, our experienced client team can get things up and running fast, ensuring a flawless transition to achieve the best possible outcomes for your charity. 

We’re on hand if you find yourself in a tight spot 

If you’re struggling with your donor response management, we have processes in place to quickly pick up where others have left off for seamless service for your supporters. 

Any issues are dealt with immediately 

We’ll be by your side as and when needed to efficiently resolve any issues which might arise, whilst keeping abreast of compliance regulations and updates.  

You achieve maximum impact from your fundraising endeavours 

We’ll be your partners throughout the process, sharing ideas and innovations to consistently improve approach and costs across your fundraising programme. 

Ready to get started?  

Launch your charity response handling with Woods Valldata by getting in touch with our team today!

“We have twice won the Barnardo’s Gold Star Supplier award. This can largely be attributed to the effectiveness of our account teams.”

Watch our video to find out more about our response handling service:


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