Home » SmartThank: Making complex thanking simple

Show you care with automated donor thanking

SmartThank(TM) is an automated flexible thanking solution designed to take the complexity out of personalised thanking. With literally hundreds of variable options available based on your donor behaviour, your supporters will immediately feel more valued by your charity.

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With printed or email thanking options available, SmartThank reduces set-up costs whilst increasing flexibility, speeding up response times and aligning to supporter channel preferences. That means you can get your supporter journey under way with minimum cost and maximum supporter experience.

SmartThank is built into our RESPONSE platform, so it’s a seamless link between receiving and processing the donor response and sending the corresponding communication. Whether it’s fulfilling appeal or raffle acknowledgements, ANLs, legacy, welcome, membership or other communications, SmartThank takes complex thanking requirements and makes them simple.

Business people shaking hands and smiling representing the feeling donors get when they receive a timely personalised thank you communication acilitated by SmartThank

A smart response platform for charities

SmartThank facilitates automated supporter communications simply. It can include up to 6 variable phrases per appeal, includes maximum and minimum thresholds by appeal or by segment and has a huge variety of thanking clauses built in.

Your Woods Valldata account team will work with you to identify the best approach for your campaign activity and set up the system for you. We take all the complexity out – leaving you confident that your supporters are receiving the best possible experience.

SmartThank includes:

  • Automated responses ensuring supporters are thanked at the right time
  • Print and digital options to align to supporter preferences
  • A huge amount of personalisation flexibility with literally thousands of available iterations based on transactional, behavioural and hierarchical fields
  • Adaptable to your compliance requirements

What our clients say

Médecins Sans Frontières database module

As part of their outsourced response handling, the team at MSF uses Woods Valldata’s in-house-developed database module as its primary data stream.

The Air Ambulance Service (TAAS) outsourcing

Woods Valldata used its expertise to successfully migrate services over a four-month time period.

PETA Response Handling Service Migration

Discover how Woods Valldata deliver improved efficiency, better supporter service and reduced costs for PETA through our unparalleled response handling and fulfilment services for charities.