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Home » About » Compliance


Strong governance and compliance are at the very heart of our business. We are committed to achieving the highest of standards, for ourselves and for our partners.

We focus on doing what’s right, meeting and exceeding your expectations – always compliant, always on time, always doing what’s best to achieve the results your charity needs.

At Woods Valldata you’re in safe hands

Data security, quality, and continuity of service are enshrined within everything we do, and we invest continuously in best-in-sector charity fundraising services compliance measures and practices.

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Charity partners can access more information on compliance in our My Account area.

Corporate Governance 

Our Compliance Management System (CMS) provides us with a framework for continually improving the suitability, adequacy and effectiveness of our compliance measures to meet the expectations of all our partners: clients, employees, regulators, suppliers, our community and the environment.

Dedicated Compliance Team

Compliance is a full time job! And at Woods Valldata not only is each and every employee focused on compliance, we have a full time team supporting us along the way.

Compliance Certificates, Licences and Policies

Fundraising compliance is at Woods Valldata’s very core and we’re proud of the compliance standards we achieve and adhere to every day.

PCI-DSS Level 1 Service Provider

For card processing: Woods Valldata is a validated PCI DSS Level 1 Service Provider – meaning we’re externally audited on an annual basis for PCI DSS compliance.

Contact us to learn more

Gambling Commission ELM and RTS compliance

For raffles and lotteries: Woods Valldata was in the inaugural group of External Lottery Managers granted under the 2005 Gambling Act. We hold both remote and non-remote licenses enabling us to provide the full range of lottery services.

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Information Security Management ISO/IEC 27001:2022

For protecting information and information processing facilities: Ensuring good information security management is critical for all businesses, and Woods Valldata places information security at the top of our agenda. Our compliance management system is audited annually for ISO 27001:2022 by a UKAS-accredited certification body.

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For processing personal data: Woods Valldata is committed to ensuring that personal data processed by us, whether as a data controller or data processor, is done so in a secure and compliant manner. You can view our ICO record here.

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Business Continuity Management

For managing the unexpected: Woods Valldata are committed to maintaining the highest levels of service in the event that unexpected circumstances require either a temporary or a permanent relocation, and recovery of our key services to remove any single points of failure and ensure continuation of service. 

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Quality Management ISO 9001:2015

For continuous quality of service: To ensure compliance levels are maintained and adhered to, our quality measures undergo annual external audits by a UKAS-accredited certification body.

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Environmental Management ISO 14001:2015

For care of our environment: Woods Valldata places great importance on protecting the environment and on improving our environmental performance. We are audited annually against ISO 14001:2015 by a UKAS-accredited certification body.

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Bacs Accreditation

For secure direct debit processing and management: Woods Valldata are a Tier A Bacs Approved Bureau and Facilities Management Provider undergoing regular external audits by Pay.UK. This means you can be confident that the direct debits submitted and managed on behalf of your charity are expertly and smoothly handled.

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Corporate and Social Responsibility

For an exceptional place to work: Woods Valldata’s corporate and social responsibility compliance measures include a suite of defined policies:

  • Equality and Diversity Policy 
  • Anti-Bribery Policy  
  • Social Responsibility Policy  
  • Training and Development Policy  
  • Information Security Policy 
  • Data Protection Policy 
  • Environmental Policy 
  • Quality Management Policy 
  • Health and Safety Policy

Contact us to learn more