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Fast, accurate & secure response handling for charities

What is response handling?

When you run a campaign or a regular giving opportunity for your donors, you need to process their response. In most cases, this will be a payment of some nature, but it may also be a letter, a survey, a request or a question. Response handling is simply the process by which you manage these interactions. You might manage these in-house or you might find it more cost-effective and efficient to move operations to a third party like Woods Valldata.

Outsourcing your response handling

Moving your response handling to a third party is a big step for any charity to take. You need to know that the people who are managing the communication and donation from your supporter will manage them with the same care and attention as you do. You need to know that their records are accurate so that you can thank them for their support with the right level of detail, and quickly, to make them feel valued. You need to know that your supporters’ data is secure and that it will be treated with care.

If you have confidence in your partner, that assurance means that your charity can focus on the strategy and growth of your income streams without having to worry about the operational elements.

As a Level 1 PCI DSS accredited supplier, you can be assured that the underlying technology, data integrity and security of our charity payment processing and response handling services are rock-solid. That’s why Woods Valldata is trusted implicitly by some of the UK’s biggest and most progressive charities.


Emergency provision of response handling service

Find out how we did it

Full service

Service is central to our response handling offer. As an extension of your team, we work tirelessly to ensure that you have the information and input you need to assess how your campaign is performing and adhere to strict KPI measures for post sortation, opening, processing, scanning, banking one-off payments and direct debits, and thanking bespoke to your individual requirements.

Our state-of-the-art facilities keep everything secure so you can be assured that your data and donations are safe with us.

When you’re ready to make the move, our experienced client team can get things up and running fast. And if you’re in a tight spot regards managing donor responses, we have processes in place to quickly pick up where others have left off for seamless service for your supporters.

We’re there for you to efficiently resolve any issues which might arise and we partner with you throughout sharing ideas and innovations to consistently improve approach and costs across your fundraising programme.


“We have twice won the Barnardo’s Gold Star Supplier award. This can largely be attributed to the effectiveness of our account teams.”

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