Direct Debit for Charities

Processing Direct Debits is a complicated task requiring training and experience.

Knowing how to manage BACS returns, ensuring submissions are valid and timely, and adhering to stringent Direct Debit regulations makes it a specialist job. Missing just one payment schedule can mean a loss of thousands to your charity.

Outsourcing your Direct Debit to a fundraising services partner such as Woods Valldata, approved by BACS, passes on that risk and takes the worry out of regular giving.

Cost reductions in the region of 30%

Find out how we did it

Woods Valldata’s Direct Debit for charities services will enable you to:

Capture every penny of income

In our world, there’s no such thing as ‘just a Direct Debit’, and our charity Direct Debit services help you to not only collect your payments, but increase efficiency, cost-effectiveness and security.

No matter what changes are done; in-house to your CRM; with internal structures; during staff sickness or annual leave; or even in unprecedented circumstances like Covid-19, your DD processing remains consistent and robust. No missed submissions, no missed income.

Fully comply with all checks and measures

With so much at stake for your donor relationship and income generation, we make sure that risk is mitigated by subjecting each and every submission to a series of both automated and human checks and measures.

Plus, in the unlikely event of our system failing, we have clear business continuity management in place to make sure payment and instruction files are still submitted.

Your supporter records are safe with us. We process DD payments totalling more than £67million per year so we know what we’re doing. We’re fully compliant with BACS requirements, PCI DSS, the DPA and GDPR and your customer service protocol including the following:

Modulus checking for supporter bank detail validation and verification
Fulfilment of ANLs and welcome packs where relevant to BACS lead times
Reject process with automatically amending or cancelling the Direct Debit depending on the BACS reject reason
Tailored and personalised Customer Services letters
Re-attempt of failed payments where applicable
Banking direct into your account

“Combining Woods Valldata’s managed Direct Debit service with our innovative online Direct Debit portal means you can sign up donors 24/7 and eliminate the need for paper forms.”

Access complete exporting and reporting

Data exports are ready to upload directly into your database to help your reconciliation process and a full suite of reports available on-demand through our online portal mean you can easily monitor your payments and clearly understand each transaction’s status.